Support & FAQ

Tap the scan button and point your camera at the document. Papyra automatically detects the page edges and de-skews the capture. You can scan several pages in a row for a multi-page document, then reorder, rotate, or delete pages before or after saving. Your document is saved automatically — there is no separate "save" step.

Yes. Papyra offers filters such as black & white, grayscale, and colour enhancement to improve contrast and readability, plus cropping. You can also choose the page size (A4, Letter, or Legal) when you export.

No. Scanning is unlimited and there are no watermarks — ever, on any tier. Exporting your documents is always free.

Papyra recognises text in Arabic and English, including documents that mix both directions on the same page. Recognition runs entirely on your device using Apple's Vision framework — no page is ever uploaded.

Once a document has been processed, its recognised text becomes searchable. Use the search feature to find documents by their contents, and use in-document find to jump to a match. If you open search right after scanning a large batch, you may briefly see an "indexing text" state while recognition finishes in the background.

You can create folders and move documents into them to stay organised.

Folder locking is a Pro feature. Once you have Pro, you can lock a folder so that opening it requires Face ID or your PIN. This reuses the same secure app-lock mechanism built into Papyra. Your biometric data is handled by iOS and never seen by the app.

Yes — the app lock (Face ID or PIN) is free and available to everyone. You can turn it on in Settings inside the app.

Papyra offers five export destinations, all free:

• Share — the system share sheet, to send to any app.
• Save to Files — save a PDF to iCloud Drive or On My iPhone/iPad.
• Save to Photos — save page images to your photo library (add-only permission).
• Print — via AirPrint.
• Copy Text — copy the recognised text to your clipboard.

You can export as PDF or JPG, choose the page size, and optionally add a password to a PDF.

Always. Exporting is never gated behind a subscription. This is a core promise of Papyra.

Papyra is free to scan, recognise text, organise, and export without limits. Pro unlocks extra features such as folder locking, with more Pro features planned. Pro is available as a weekly, monthly, or annual subscription (the annual plan includes a 7-day free trial) or a one-time lifetime purchase. Exact prices are always shown in the app before you buy, in your local currency.

Yes. If you start the free trial, Papyra shows you a reminder notification before the trial converts to a paid subscription, so a charge never comes as a surprise. This reminder is a deliberate trust feature, not something you have to opt into.

Subscriptions are managed by Apple, and cancelling takes just a few taps. You can cancel any time before the next renewal:

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top, then tap Subscriptions.
3. Tap Papyra.
4. Tap Cancel Subscription and confirm.

You can also open the subscription screen directly:

Manage subscriptions

Papyra never adds a "are you sure?" retention screen — cancelling is one tap in Apple's own settings.

If you reinstall Papyra or set up a new device, open the app's paywall or Settings and tap Restore Purchases. As long as you are signed in with the same Apple ID you used to buy, your Pro access (including a lifetime purchase) will be restored.

Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, and choose the Papyra purchase to request a refund. If you ran into a problem with the app, email us too — we'd like to help.

On your device only. Papyra has no servers and never uploads your documents. For the full details, see our Privacy Policy.